BELLINGHAM, Wash. — June 6, 2023 — eXp Realty®, “the most agent-centric real estate brokerage on the planet™” and the core subsidiary of eXp World Holdings, Inc. (Nasdaq: EXPI), is building on its focus on innovation and technology with the launch of an AI support chatbot called “Luna.”
Luna is powered by ChatGPT and GPT-4 and is available 24/7 to all eXp Realty agents to interact with the company, get assistance with day-to-day tasks, find answers to questions in real-time and get help on a variety of topics ranging from policies and procedures to tips for setting up listings, appointments and generating reports.
“Luna is our first step toward using AI to empower agents,” said Glenn Sanford, founder and CEO of eXp Realty. “We created Luna in direct response to our agent NPS feedback. We hear from agents all the time that this business is 24/7, so this is another way to provide support in a way that helps drive our agents’ businesses.”
Using AI to help agents increase their productivity
The company is also incorporating AI into its web-based metaverse platform, Frame (framevr.io), which now has a GPT-powered assistant in its text chat and AI-based content generation tools to help users increase productivity and customize their metaverse experience.
“We believe that AI can be used in the metaverse to increase productivity and cultivate creativity,” said Sanford. “We have AI tools coming out in Frame for meeting summaries, surfacing relevant content during conversations and even improving accessibility for deaf or blind users. Innovation is our theme for 2023 and we will carry that focus into EXPCON later this year, where we will really zone in on AI and its capabilities in this industry. I’m looking forward to even more exciting ways we will continue to look to AI to improve our business, for example using a BOT at SUCCESS to leverage the massive amount of valuable content we have curated.”
About eXp World Holdings, Inc.
eXp World Holdings, Inc. (Nasdaq: EXPI) is the holding company for eXp Realty®, Virbela and SUCCESS® Enterprises.
eXp Realty is the largest independent real estate company in the world with more than 88,000 agents in the United States, Canada, the United Kingdom, Australia, South Africa, India, Mexico, Portugal, France, Puerto Rico, Brazil, Italy, Hong Kong, Colombia, Spain, Israel, Panama, Germany, Dominican Republic, Greece, New Zealand, Chile, Poland and Dubai and continues to scale internationally. As a publicly traded company, eXp World Holdings provides real estate professionals the unique opportunity to earn equity awards for production goals and contributions to overall company growth. eXp World Holdings and its businesses offer a full suite of brokerage and real estate tech solutions, including its innovative residential and commercial brokerage model, professional services, collaborative tools and personal development. The cloud-based brokerage is powered by Virbela, an immersive 3D platform that is deeply social and collaborative, enabling agents to be more connected and productive. SUCCESS® Enterprises, anchored by SUCCESS® magazine and its related media properties, was established in 1897 and is a leading personal and professional development brand and publication.
For more information, visit https://expworldholdings.com.
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